Privacy Policy

Last updated: December 24, 2024

1. Introduction

At Reztro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our SaaS platform.

2. Information We Collect

2.1 Restaurant/Business Information

  • Business name, address, and contact details
  • Owner/administrator name and email address
  • Payment and billing information
  • Menu items, pricing, and images
  • Table configurations and QR codes

2.2 Customer Information

  • Name and contact information (for registered users)
  • Order history and preferences
  • Loyalty points and reward information
  • Device information and browsing data (anonymous)

2.3 Usage Data

  • Order transactions and timestamps
  • App usage patterns and analytics
  • System logs and error reports

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our QR ordering service
  • Process payments and manage subscriptions
  • Send order notifications to restaurant staff
  • Manage customer loyalty programs and rewards
  • Improve our service through analytics and feedback
  • Communicate important updates and promotional offers
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Payment Processors: Razorpay for secure payment processing
  • Cloud Service Providers: For hosting and data storage
  • Analytics Tools: To understand how our service is used (anonymized data)
  • Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encrypted data transmission (SSL/TLS)
  • Secure cloud infrastructure with regular backups
  • Access controls and authentication mechanisms
  • Regular security audits and updates
  • Employee training on data protection

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legal compliance, dispute resolution, and analytics purposes (in anonymized form).

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Withdraw consent for data processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of Reztro after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@reztro.com
Address: [Your Business Address]